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Articles

Members “Delight” in the Details

Recently, for a three-month period, I had the opportunity to get actively involved in the opening of a new club, which we launched in late December. I rolled up my sleeves and got a little dirty to reconnect with the manifold aspects of our business in a way that I hadn’t done in years.
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A Lifetime of Opportunity

As IHRSA’s Annual International Convention and Trade Show draws near, I’ve been thinking about what a treat this event was when I was a young club manager. I’ve also been thinking about what a treat it still is.
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Are You Selling… or Compelling?

Recently, I’ve been trying to “reconnect” to the basics of this business in a more insightful and instructive way. The core question: What’s happening at the consumer level when individuals are deciding whether or not to join a club?
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Luck? Hard Work? Or Both?

Recently, I’ve found myself fascinated by social/economic books - those of the Outliers, Tipping Point, and Super Freakonomics genre - which involve a conversation about talent, timing, and luck. My question: Is success the result of luck or hard work?
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CBI Profile – December 2012

Bill McBride, 47, earned a bachelor of science degree in business administration with a concentration in marketing from East Carolina University in 1986, and, shortly after graduating, became the general manager of the V.I.P. Fitness Center in Fayetteville. He subsequently worked for several independent clubs before being named sales director of the Sport & Health Clubs, the McLean, Virginia–based chain, in 1993, eventually becoming senior vice president. In 2003, he moved to Club One, Inc., based in San Francisco, where he served in several capacities before becoming president and chief operating officer in January 2011. Today, the company owns and operates 14 Club One sites, and manages two hospital, 53 corporate, and 10 community fitness centers, as well as seven commercial clubs. McBride has served as the vice chair of IHRSA’s board of directors, and on its finance and public policy committees, and is now board chairperson.
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